Refund policy

You have 5 days after receiving your order to request a return. 

Customers are responsible for return shipping.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at Shopkdjco@gmail.com. Please note that returns will need to be sent to the following address: 276 Thorn Ridge Cir, El Paso, TX 79932 

You can always contact us for any return question at Shopkdjco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
All Sale and Pre-loved items are FINAL SALE

 

Exchanges

Due to our limited and unique inventory, we are unable to offer exchanges at this time. As our business grows, we will update this policy to accommodate the various needs of our customers. Thank you for your understanding.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dbbwright20@gmail.com.